Couple who paid £2,000 for BA Plus tickets disgusted with breakfast

Couple who paid £2,000 for BA World Traveller Plus tickets on 12-hour flight slam ‘disgusting’ croissant and cereal bar breakfast after reading of airline’s ‘traditional full English’ on website

  • Steve Kro and his partner paid £2,000 to upgrade to BA World Traveller plus
  • The package promised luxury, comfort and a wholesome full English breakfast 
  • But when they were handed their morning meal neither could hide their disgust
  • Pictures show a small croissant and a measly breakfast bar wrapped in plastic 

A couple who splashed out thousands for a BA World Traveller Plus ticket for their 12-hour flight were left ‘disgusted’ when handed a croissant and cereal bar instead of the traditional full English promised.

Steve Kro and his partner made the luxurious upgrade for their return flights from Heathrow to the Grand Cayman costing them £2,000 in total. 

The airline’s website promises a ‘traditional full English breakfast or a delicious continental breakfast accompanied by a selection of fruit juices and tea or coffee’. 


Steve Kro and his partner made the luxurious upgrade for their return flights from Heathrow to the Grand Cayman costing them £2,000 in total. Mr Kro admitted he was disapointed and disgusted at his treatment, considering the high price he paid and the amount of time he spent on the flight

Next to the description is a shot of mouth-watering looking mash sprinkled with chives, a beautifully fried sausage and wholesome, lightly grilled tomatoes. 

But when the hungry couple eagerly awaiting their morning meal were handed their breakfast, neither could hide their disappointment – or disgust.


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Pictures posted to British Airways’ Facebook page appear to show a very small, dry-looking croissant in plastic wrapping, a stodgy cereal bar and a small coffee in a disposable cup. 

Mr Kro blasted BA: ‘Another totally c**p flight from BA. 

The airline’s website promises a ‘traditional full English breakfast or a delicious continental breakfast accompanied by a selection of fruit juices and tea or coffee’. But when the hungry couple eagerly awaiting their morning meal were handed their breakfast, neither could hide their disappointment – or disgust

‘It’s the only airline to fly to Grand Cayman so I can visit my grandfather so I have no choice. We paid to upgrade to World Traveller Plus where you’re supposed to get a lot more.

‘But, both flights, although we were only in row 14, ran out of decent meals so we had a choice of one meal which was awful on a 12 hour flight and you get one coffee with no choice of food. 

‘The breakfast on the way back was the final straw. Not only was it small it was disgusting and not what you need after a long haul flight absolutely shocking. I have filed a complaint with BA.’

Mr Kro said: ‘The breakfast on the way back was the final straw. Not only was it small it was disgusting and not what you need after a long haul flight absolutely shocking. I have filed a complaint with BA’

Mr Kro admitted he was disapointed and disgusted at his treatment, considering the high price he paid and the amount of time he spent on the flight.

Mr Kro added: ‘It was disgusting both ways. Considering we were only row 14 I hate to think what was on offer by the time they reached the back. 

‘We had paid extra and booked World Traveller Plus which in-fact was actually worse than the World Traveller Class. 

‘We flew out on January 7 from Heathrow as these dates were on sale and were cheaper dates. In total the return flight was about £1,000.’ 

MailOnline has contacted BA for comment. 

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