Ambulance Service reveals the ridiculous 999 calls it received in 2021
‘Normally I’d go to A&E but I don’t have any money. A lift would be amazing:’ Paramedics reveal the most ridiculous 999 calls they received in 2021 – including a person who felt sick after eating a mouldy tomato
- Welsh Ambulance Service said quarter of 470,653 incidents were non-essential
- Calls included someone with diarrhoea and an enquiry about medication
- The ambulance service reminded people to only call 999 in an emergency
- People were also told to consider the alternatives to 999 during the winter
Some of the most ridiculous 999 calls made to the emergency services have been revealed.
Among them was someone who had eaten a mouldy tomato and another who had got their plaster cast wet.
One person with an earring lodged inside their ear asked for a lift’ to hospital while another dialled 999 for a paper cut.
The Welsh Ambulance Service said of the 470,653 incidents recorded by the service in the last 12 months, nearly a quarter were non-essential, including someone with diarrhoea and someone enquiring about their medication.
Some of the most ridiculous 999 calls made to the emergency services have been revealed and among them was someone who had eaten a mouldy tomato (stock image)
The Welsh Ambulance Service said of the 470,653 incidents recorded by the service in the last 12 months, nearly a quarter were non-essential, including someone with diarrhoea and someone enquiring about their medication (stock image)
In the face of unprecedented demand, the ambulance service is reminding people only to call 999 in a serious or life-threatening emergency.
Chief executive Jason Killens said: ‘Our ambulance service exists to help people who are seriously ill or injured, or where there is an immediate threat to their life.
‘That’s people who’ve stopped breathing, people with chest pain or breathing difficulties, loss of consciousness, choking, severe allergic reactions, catastrophic bleeding or someone who is having a stroke.
‘People with something stuck in their ear still have a clinical need, but calling 999 for that is ill-judged when there are so many other ways to access more appropriate help.
‘Non-essential calls represent nearly a quarter of our total 999 calls, and time spent dealing with these could be time spent helping someone in a life or death situation.’
As Covid-19 tightens its grip, the ambulance trust is asking the public to think about the many alternatives to 999.
Director of operations Lee Brooks added: ‘Winter is traditionally our busiest period, and we also have a global pandemic to contend with.
‘It’s easy to make fun of the people who call 999 foolishly, but actually, these people do have a legitimate clinical need – they just don’t know where to turn for it.
‘We’re asking the public to educate themselves on the NHS services available in their area, of which there are many.
‘The symptom checkers on the NHS 111 Wales website are a good place to start for advice and information, or you could phone 111 to speak to a nurse or health information adviser.
‘Also think about your local pharmacist, dentist and optician, as well as your minor injuries unit and GP.
‘Also ensure you have a well-stocked medicine cabinet for things which can be treated at home, like coughs and colds, sore throats and grazed knees.
‘Every single one of us has a responsibility to use NHS services wisely and protect them for those who need them most.
‘Help us to help you and think twice before you call 999.’
Some of the ridiculous calls made to the ambulance service in 2021
Some of the most ridiculous 999 calls to the Welsh Ambulance Service last year have been revealed.
Caller: Basically, I had a piercing a few weeks ago in my ear. Everything’s been fine but last night I woke up and the piercing had gone. I can’t find the piercing and it feels like it might be in my ear drum.
Operator: Right, OK.
Caller: Normally I would go to A&E myself but I don’t actually have any money. A lift to A&E would be amazing.
Caller: My neighbour came here and she gave me a sandwich, cheese and tomato. Anyway, I feel quite sick now. I looked at the tomatoes and there’s mildew on them.
Operator: OK, is that why you’re requiring an ambulance?
Caller: I was mucking about with my plaster cast and it’s coming apart. I don’t know whether to get a taxi or an ambulance.
Operator: From the information you’ve given, you require a more detailed assessment by a nurse. An ambulance will not be sent at this time.
Caller: Oh, you’re joking. Are you being serious?
Operator: We’re extremely busy at the moment.
Caller: I’ll get a taxi.
Caller: I cut my arm, my arm’s cut.
Operator: How did you do that?
Caller: I sliced it on a piece of paper.
Operator: When did this happen?
Caller: About half an hour ago.
Operator: Is there any serious bleeding?
Operator: Tell me exactly what’s happened.
Caller: Basically, my mum drank apple vinegar but mixed it with water and lemon. Now she has diarrhoea.
Caller: Oh, hi there. Basically, I’ve got my hand in a cast. It’s been in there for three weeks and I’ve got it wet.
Caller: It’s not an actual emergency, I just need to get to hospital.
Caller: What it is, right, I’ve got different medication and I don’t know whether I can take these or not now.
Operator: What’s your telephone number?
Caller: I don’t want an ambulance, I just don’t know if I can take my meds or not.
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