Mum’s rage after Asda gave alternative of sausage and chips for Christmas dinner
A mother has slammed Asda for delivering sausage and chips instead of the pigs in blankets and roast potatoes that she ordered for her Christmas dinner.
Hayley Higgins, from Liverpool booked her food delivery several weeks ago, specifying which items she wanted for the family’s festive feast.
The mum-of-four had put in an order that included beef dripping roast potatoes, Brussels sprouts with bacon and chestnuts, and pigs in blankets.
But Liverpool Echo reports that 43-year-old was shocked at what the Asda delivery driver brought.
She was given chunky chips and a packet of sausages instead of two of the items, while failing to deliver any sprouts at all.
When Hayley contacted customer services to complain, they agreed to refund the cost of the missing items, although the money would not reach her account until after Christmas.
The 43-year-old said: "It’s a disgrace. Asda should be held responsible for letting people down over their Christmas deliveries.
"I booked mine weeks ago and lots of things for our Christmas dinner weren’t available.
"This is not the first time and to make matters worse the refund won’t go into my bank till after Christmas so what now?
"They need naming and shaming for this and I bet I’m not the only one."
Hayley said that she did most of her shopping online as she suffers from chronic fatigue syndrome and anxiety.
An Asda spokesperson said: "We are very sorry for any inconvenience we might have caused Mrs Higgins.
"Christmas is an important time of year for our shoppers and the very last thing we would want is to see them go without..
"When it comes to substitutions, our colleagues will always do their best to offer a suitable alternative, but we accept that sometimes mistakes are made.
"If a customer is ever unhappy with a substitution we will of course refund this and they don’t have to accept the item. Rest assured our colleagues are working incredibly hard to make sure everyone receives their correct orders and refunds as timely as possible."
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