HSBC, First Direct, M&S Banks and John Lewis Finance customers may be owed £100
Anyone who banks with HSBC, First Direct, M&S Banks and John Lewis Finance may be owed up to £100 each of compensation.
Anyone who has borrowed money from these banks in the last 10 years is eligible if they feel they haven’t received the level of service they should have.
Financial expert Martin Lewis ' website confirmed that the offer is real after some people were sent letters out of the blue.
The HSBC group claims an internal review showed that there were service users who were in arrears who did not get good service.
The MoneySavingExpert site said there were "examples of bad practice included poorly worded letters that didn't engage customers who might have been struggling".
Those affected will be sent a cheque in the post of between £25 and £100 depending on how bad the service they received was.
The cheques began to be sent out in October and will continue until March 2021.
If you are due the cash then you will be contacted directly – even if you closed your account.
So, you don't need to do anything to ensure you get the money, it will be done automatically.
The MoneySavingExpert website said: "This is likely to mean a letter, including a cheque, turns up out of the blue, which has surprised some customers who feared it to be a scam.
"If you receive a letter and you're unsure about its validity, you can contact your lender directly on any of its usual channels to verify its authenticity."
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