Furious Tesco shoppers slam frozen raspberry pavlova for being much smaller than packaging
Some dessert fans found that the supermarket's £2 own-brand dessert can be much smaller than it appears on the packaging, and others said theirs looked "sad and squashed".
How underwhelming!tesco I am so disappointed! Reality verses your advertisement !! What is your excuse????? I await your response…
Amy Stevens was the most recent shopper to complain about the 310g Raspberry Pavlova on Sunday.
She posted a picture of the pavlova she bought, which doesn't fill the container it's in, next to the picture of the delicious-looking dessert on the packaging.
She wrote: "How underwhelming! Tesco I am so disappointed! Reality verses your advertisement!! What is your excuse??"
Tesco apologised for the cake – which should serve six – not being "as advertised" and offered her an exchange.
She's not the only shopper to have complained about the frozen dessert over the last year.
Twitter user "@zombieslovetea" found in June that her pavlova was also smaller than it should have been, and didn't fill the container it came in.
Shopper Chris Jefferson also found that his Tesco pavlova didn't fill the container.
He described it as "sad and squashed".
What are my rights if I want to return groceries?
In store
If you have bought groceries in store, you should check your retailer's returns policy.
High street shops aren't required by law to have a returns policy, but most do and if they have one, they must stick to it.
If your item isn't faulty, then you usually will have a limit on when you can return it for a refund or exchange – usually 28 days.
If it is faulty, then most retailers will accept refunds or exchanges.
It's not common for shops to accept returns of perishable items such as food or flowers, though – so check your retailer's returns policy carefully.
At Tesco, you can return perishable items even if it's not faulty if it's within its use-by date.
The store will ask you to return the item to the shop you bought it from with your receipt as proof of purchase.
Online groceries
When you buy anything online, on the phone, or by mail order, you have returns rights under the Consumer Contracts Regulations.
The Consumer Contracts Regulations gives you the right to cancel an order as soon as you place it until 14 days after your receive your items.
You then have an extra 14 days from the date you told the retailer that you'd like to cancel your order to then return the items to them.
However, some retailers won't allow returns of perishable items.
Tesco says that online groceries you don't want anymore can be handed back to your delivery driver at the time of delivery, or to a Tesco worker when using Click+Collect.
The driver or colleague will arrange for a refund to your payment card.
Alternatively, you can call Tesco on 0800 323 4040 about returning your online item, or return the product to a store with your delivery note.
Meanwhile Matthew Fisher found last year that his dessert was more of an Eton Mess: a traditional dessert made with broken meringue.
He wrote: "Um @Tesco this was meant to be Raspberry Pavlova and not Elton Mess, was like this when we opened the box #notlikethebox."
Others also complained on social media that their meringue dessert had crumbled in the box.
The Sun has asked Tesco for comment and we will update this story if we hear back.
One sixth of the pavlova contains 140 calories, and 16.7g of sugar – 20 per cent of an adult's recommended daily allowance.
Last week, online shoppers complained about the non-safe places where their parcels have been left.
Meanwhile, baffled shoppers have been posting on social media about Easter chocolate and hot cross buns already being on sale.
Aldi has also been mocked online for slashing Christmas chocolate by just one penny in a very bizarre offer.
We pay for your stories! Do you have a story for The Sun Online Money team? Email us at [email protected] or call 0207 78 24516. Don't forget to join the Sun Money's Facebook group for the latest bargains and money-saving advice.
Source: Read Full Article