Cadbury Heroes advent calendar sparks fury as fans discover some are MISSING chocolates
On opening the cardboard doors of their Heroes advent calendars for the first time this weekend, chocolate fans have been left disappointed to find empty windows.
The Heroes advent calendars contain a mix of Cadbury miniature bites including Creme Egg Twisted, Dairy Milk, Eclair, Fudge, Twirl, and Wispa.
But some say the plastic mould behind the cardboard packaging is too shallow meaning the mini bars have fallen to the bottom of the calendar.
While others report on social media that the chocs haven't been lined up correctly, so while they can see a corner of them, they're impossible to extract.
Em Bruce wrote on Twitter that there's "no chocolate in day 2 of my advent calendar", while another person tweeted: "no chocolate in door number 3 this morning… much to my son's disappointment".
Someone else had a missing day three: "The joy of opening door number three of the advent calendar, peeling back the foil, trying to work out what it is…
"Wait, what, no chocolate? Thanks @CadburyUK my 4 yr old was sooo impressed."
While Katarina Hill tweeted to say she was missing day one's chocolate: "@CadburyUK we were very disappointed to find an empty space behind the first door of my boyfriend's Heroes advent calendar this evening..!
"It's not exactly a jolly start to the holiday season".
One upset customer wrote: "@CadburyUK I’ve really disappointed with your Heroes Christmas advent-ure. Due to the poor design All the sweets have dislodged and fallen to the bottom of the calendar and there are none behind the upper doors.
"My daughter is very disappointed."
Someone else had the same problem of chocolates falling from the top windows: "@CadburyUK Sadly all your chocolates in Cadbury’s Hero’s Christmas Adventure are falling out into open doors below.
"It was marketed upright in @Tesco but design just doesn’t work – shame as it’s disappointing for child."
Your retail rights
And if you bought the items online or by mail or telephone order, you have a right to cancel the order and get a refund even if the goods aren’t faulty – you just have to do this within 14 days of the item arriving.
Shoppers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price – so don't let retailers fob you off.
If the seller won't give you a refund, you can check if it belongs to a trade association and complain to them.
You can also see if your card provider or PayPal will give you a refund.
If this still doesn't work, you can take the retailer to court.
But others say the trays holding the chocolates have been inserted incorrectly, so while they can see the chocolates, they can't get their mitts on them.
Mark Gardiner wrote: "Oh dear @CadburyUK today my daughter opened her Heroes Advent Calendar Day 2 vertical door to discover she could see half of two horizontal chocolates!
"Square box packed wrong by 90 degrees! Not good… going to be a mess from here on in. Not up to your usual standards."
Jodie Francis also had to open up the advent calendar box to get at her chocs: "@CadburyUK had to physically open my advent because the tray was put in wrong".
A spokesperson for Cadbury said: “We’re sorry to hear about the issues some of our fans are facing with our Cadbury Heroes Advent calendars and would like to reassure people that quality is of paramount importance to us.
"We will ensure that any customers who have received an advent calendar that is not up to standard speak to our customer care team as soon as possible.”
Shoppers can get a full refund of goods if they're faulty, not as described or they don't do what they say they should.
Of course, if it's a case of the trays being round the wrong way, you should be able to open the box and turn the tray around until the chocolates line up with the windows.
Celebrations fans have branded the treats behind door two of its advent calendar a ‘cruel joke’ after discovering a Snickers lurking behind the door.
Shoppers have also mocked a Christmas advent calendar sold in John Lewis for saying the big day is coming a week earlier than it should.
If you haven't snapped up an advent calendar yet, check out the best value advent calendars for alcohol including wine, gin and spirits.
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