BBC documentary goes inside Facebook’s nerve centre
Inside Facebook’s nerve centre: Social media giant welcomes cameras into its Silicon Valley hub for first time as BBC documentary follows staff trying to fix data leaks, hacks and fake news
- BBC Two documentary reveals huge rows of servers and shelves full of cables
- Horizon episode looks at how top engineers are trying to build unique systems
- It follows scandals such as Cambridge Analytica affair and huge data breach
- ‘Inside the Social Network: Facebook’s Difficult Year’ will be on at 9pm tonight
The nerve centre at the heart of Facebook where users’ photos and messages are stored has been revealed after cameras were allowed inside for the first time.
A new BBC Two documentary has revealed huge rows of servers and shelves full of cables and equipment at the social network’s base in Silicon Valley, California.
The Horizon programme on at 9pm tonight follows staff trying to fix problems such as data leaks, fake news and hacks which have threatened to bring down the firm.
BBC cameras have been allowed inside the nerve centre at the heart of Facebook in California
The Horizon programme on tonight follows staff trying to fix problems such as data leaks
Huge rows of servers and shelves full of cables and equipment are seen at the company’s base
Staff are tasked with fighting hacking issues which have threatened to bring down the firm
It also reveals a hidden technological playground where top engineers are trying to build unique systems and technology to help Facebook become even bigger.
Among its areas of research are training artificial intelligence to analyse human movement and using drones to send the internet to remote places.
Mark Zuckerberg’s company has grown to be worth an estimated $500billion in just 15 years but has been hit by a series of scandals over the past few years.
In the BBC Studios programme, Inside the Social Network: Facebook’s Difficult Year, a senior executive says: ‘We know that what we’re doing matters to a lot of people.
Top engineers are trying to build unique systems to help Facebook become even bigger
Among its areas of research are training artificial intelligence to analyse human movement
Guy Rosen is a vice-president at Facebook, overseeing its work on safety and integrity
Mark Zuckerberg’s company has grown to be worth an estimated $500billion in just 15 years
‘It matters very much to us. And at our scale, and our volume, even if we get it right 99 per cent of the time, it still means we are making thousands of mistakes every day – and every one of those mistakes is important to somebody.’
The show also sees the team respond to an ‘amber alert activation’, and hears a talk given by Jonny Oser, the head of Facebook’s global communication team.
He says: ‘When we give feedback, we give feedback in a way that is constructive, but we don’t believe in being a***holes. That’s straight up, we just don’t tolerate d***s.’
The documentary follows scandals such as the Cambridge Analytica affair, where a research firm harvested millions of Facebook users’ data to use for political adverts.
The California-based company has been hit by a series of scandals over the past few years
A Facebook employee takes part in a hackathon to collaborate on computer programming
Messages written on a whiteboard in part of Facebook’s nerve centre in Silicon Valley
Hema Budaraju is the health product manager at Facebook and features in the programme
The episode includes a talk given by Jonny Oser from Facebook’s global communication team
The company also confessed last year that a major security flaw had exposed the personal details of 50million people.
Facebook has previously been criticised for allowing users to spread terrorist propaganda and child abuse online.
Earlier this month the UK Competition and Markets Authority placed Facebook in its crosshairs with a major probe into the online advertising industry.
It will examine if Facebook and Google abuse their control of customers’ data to exclude competition and overcharge advertisers, who pass on costs to consumers.
Last year a major security flaw at Facebook exposed the personal details of 50million people
Mr Oser talked in the documentary about giving feedback ‘in a way that is constructive’
Fresh efforts to tackle scam ads across Facebook are being introduced in the UK today
KC Timmons from the Facebook Data Center at Fort Worth in Texas is pictured above
Meanwhile the Bank of England is closely watching Facebook’s bid to create its new online currency Libra amid fears of an unregulated free-for-all.
It will allow customers to buy and sell products over Facebook-owned services such as Whatsapp – potentially giving it details of billions of people’s spending habits.
Separately, fresh efforts to tackle scam ads across Facebook are being introduced in the UK today following action taken by MoneySavingExpert founder Martin Lewis.
Inside the Social Network: Facebook’s Difficult Year is on BBC Two at 9pm tonight
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