Mum quits meat after children find bird’s severed head in Iceland chicken wings
A horrified mum has quit meat after her children found a bird's severed head in their plate of Iceland chicken wings.
Ceanne Reid put the Let's Eat American BBQ Chicken Wings out on the table for her family to tuck into as a side during a meal in half-term last month.
The family were eagerly chomping their way through the BBQ chicken pizza, french fries and chicken wings when Ceanne's 14-year-old niece declared she had discovered a "face" on the plate.
Thinking the teenager meant the wings had taken on the appearance of facial features, business management student Ceanne laughed and asked her to show her.
However the mum-of-two's giggles soon turned to gasps of horror when she spotted the seasoned chicken's head and the pair began to retch before Ceanne, 25, covered it over and took it out of the room.
Sickened by the discovery the family lost their appetite – with the children refusing to snack on anything other than crisps and yoghurts.
Iceland said that after conducting an investigation they have concluded it was an isolated incident and that "extreme measures" have been taken by the supplier to prevent recurrence.
Ceanne, from Birmingham, West Midlands, said: "I was totally disgusted, I couldn't believe it when I saw it.
"I remember thinking, 'is it really a chicken head?'
"I nearly threw up as I'd just taken my wings off that plate, even thinking about it now makes me feel sick.
"The thought I could have picked it up and put it in my mouth makes me feel queasy.
"Everything is intact – you could see where the eyes were, the beak, even the little red wattles underneath.
"You can also see where it's been cut off from the neck. As far as I'm aware everything inside the head must be still in there too – the eyeballs and the brain is still in there.
"Since then I haven't eaten meat, it's really put me off.
"We were going to cook spaghetti bolognese for their dinner that night and in the end I made a pasta bake."
Ceanne picked up the £1.50 bag of frozen chicken wings from the Iceland outlet inside The Range in West Bromwich, West Midlands, on April 24.
A firm favourite with the family, Ceanne picked up the packet to prepare for lunch for eight children – including her two children, nieces, nephews and young cousins.
Ceanne cooked the chicken wings as usual and plated them up for people to help themselves to when her niece made the grim discovery.
After the horrifying discovery, a disgruntled Ceanne rang Iceland and took the disembodied head into the store in a tupperware container demanding answers.
She was advised to email customer services along with pictures of the offending item, the packaging and the batch number.
The following day Ceanne went back into the store and was stunned to discover the product was still being sold despite the possibility of another head floating around.
Ceanne said: "I wanted to keep hold of the head so that the issue didn't get brushed under the carpet.
"I put it in a tupperware container and took it back into the store that day to show somebody what I'd found.
"I went back in the next day to see if the wings were still on the shelf as I thought 'if it's in my bag, god knows what's going on in the rest of them?'
"I couldn't believe they were still on sale – wouldn't you want to take them off the shelves to prevent it happening to anyone else?
"I feel that I've been passed from pillar to post when complaining about this, it's ridiculous. I've spoken to so many people about it without a decent outcome.
"I would have liked to see the product pulled from the shelves, I think that would have been the best thing to do – how do they know it's not in any other packets?
"I usually shop regularly at Iceland but it's put me off buying from there – I'll definitely be swapping where I shop from now on."
An Iceland spokesman said: "Iceland takes great pride in the quality of its own label food and we naturally take all complaints extremely seriously.
"We can confirm that Ms Reid contacted us about a bag of BBQ American chicken wings that clearly did not meet our usual standards.
"Our customer care team was alerted immediately and has investigated the issue alongside our buying team and supplier, and concluded that it was an isolated incident; extreme measures have been taken by our supplier to guard against any recurrence.
"We have offered our customer our sincere apologies and our customer care manager has been in frequent contact with Ms Reid.
"An exceptional goodwill gesture was offered in recognition of the upset caused but we have yet to get a response from Ms Reid."
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